Question 1

Can I heat-style it?

Accepted Answer

Check the specific product's material and care instructions before applying heat. If heat styling is permitted, use conservative settings and a suitable protectant.

Question 2

How do I wash it?

Accepted Answer

Follow the instructions supplied for your product. The Human Hair Wig Care Guide explains a cautious washing, drying, and storage routine.

Question 3

Is the packaging discreet?

Accepted Answer

Packaging details can vary by destination and fulfillment method. Contact support before ordering if discreet packaging is important to you.

Question 4

How long does shipping take?

Accepted Answer

Processing and delivery estimates depend on the product, destination, and service selected. Check the current Shipping Policy and the estimate shown during checkout.

Question 5

How do I start a return?

Accepted Answer

Read the current Returns Policy, then contact support with your order number and the item you want to return or exchange.

Question 6

Can I exchange for a different shade?

Accepted Answer

Exchange eligibility depends on the current Returns Policy and the item's condition. Contact support with your order number before sending anything back.

Question 7

What is your return policy?

Accepted Answer

Eligibility, condition requirements, exclusions, and time limits are set out in the current Returns Policy. Review it before ordering and contact support with your order number if you need help.

Question 8

Is it comfortable for sensitive scalps or hair loss?

Accepted Answer

Comfort is individual and depends on fit, materials, and installation. Review the product construction, avoid known irritants, and ask a qualified healthcare professional if you have a medical or scalp condition.

Question 9

How long does a piece last?

Accepted Answer

Lifespan varies with construction, wear frequency, styling, washing, storage, and handling. Follow the product care instructions and the Human Hair Wig Care Guide.

Question 10

Can I wear my piece every day?

Accepted Answer

Wear frequency depends on the product construction, fit, comfort, and care routine. Check the product details and stop wearing it if you experience discomfort or irritation.

Question 11

What cap sizes do you offer?

Accepted Answer

Available cap sizes vary by product. Measure your head and compare your measurements with the size information on the product page before ordering.

Question 12

What density should I pick?

Accepted Answer

Density describes how much hair is used. Compare the listed density, length, and product photos, then choose the amount of volume and upkeep you prefer.

Question 13

What's the difference between HD and Transparent lace?

Accepted Answer

HD lace is generally thinner, while transparent lace can be easier to handle. Results vary by construction, skin tone, lighting, and application; see the HD Lace vs Transparent Lace guide and the exact product specification.

Question 14

How do I choose the right shade?

Accepted Answer

Compare the product photos in natural light and review the listed shade details. Screen color varies, so contact the product team if you need help comparing options.

Question 15

I'm not sure which piece is for me — where do I start?

Accepted Answer

Take the Find Your Tresslo fit quiz to organize your preferences, then compare its suggestions with each product's fit and construction details.

How can we help?

Before you buy

Products & fit

Wearing it

Still have a question?

Shipping

Returns & exchanges

Care