Returns & exchanges
If it isn't yours, we make it right.
Our promise
- If a piece arrives with a quality or craftsmanship issue, we replace it or refund you in full — no time limit on manufacturing defects.
- Worn-once pieces can be exchanged within 30 days for a different shade, density, or cap size if the fit isn't right.
- Hygiene means we can't accept returns of pieces worn beyond a fitting — but we'll always work with you on an exchange.
Exchanges for shade & fit
- Shade not quite right? Exchange for another colorway within 30 days, unused.
- Cap too loose or tight? Exchange for Petite / Standard / Large — no fee, you cover outbound shipping.
- Start an exchange before returning: a stylist will confirm the new piece is in stock so you're never left waiting.
How to start a return
- Email stylist@tresslo.com with your order number and the piece you'd like to return or exchange.
- We send a prepaid return label for quality issues; for change-of-mind exchanges, outbound shipping is on you.
- Refunds land in your original payment method within 5 business days of the piece reaching the atelier.
Unsure before you buy? Take the fit quiz or send a photo — a stylist matches your shade before you commit.