Returns & exchanges
If it isn't yours, we make it right.
Before trying on or changing your piece
- Check the item, shade, cap size, tags, and lace before making any changes.
- Until return eligibility is confirmed, keep the lace uncut, tags attached, and the item free from styling products, odors, washing, heat, or alteration.
- Contact us before wearing beyond an indoor fit check. The permitted try-on condition and eligibility window must match the terms shown for your order.
Requesting a return or exchange
- Email us with your order number, the item, and whether you are requesting a return, shade exchange, or size exchange.
- For an item that arrived damaged or different from the order, include clear photos before making any changes to it.
- Wait for return authorization and the correct return address before sending anything back.
Shipping costs and refund timing
- Your authorization email states who is responsible for return shipping and any replacement shipment under the applicable reason.
- Approved refunds are sent to the original payment method after the returned item is received and inspected.
- Your bank or payment provider may require additional processing time after a refund is issued.
Unsure before you buy? Take the fit quiz or send a photo — a stylist matches your shade before you commit.